Originating from the UK, Vanessa first worked in the hairdressing industry as a salon manager for Toni&Guy. After 7 years taking care of a busy salon and team Vanessa wanted to further her experience in the customer service industry and with her love for travel, decided to take a role with as an in flight manager with Qantas.

Through her frequent travel to Asia she soon fell in love with the continent and in particular Hong Kong, where she met her husband which in turn changed Hong Kong from a stop over destination, to become home. Fast forward a few years and 3 beautiful children later the desire to travel became less and this is what lead Vanessa to apply to the Paul Gerrard team after hearing about the fantastic reputation that Paul had built over the years.

Vanessa is a people person with a passion for great customer service, and aims to provide and lead a team to deliver friendly, genuine service to every customer.